Store Policy

Return & Refund Policy

Return and refund eligibility depends on product condition, delivery status, and the request timeline shared by the store.

Due to hygiene concerns and the exclusive nature of artificial jewellery, Eshanarya Jewellery accepts returns and refunds only under the conditions mentioned below.

Eligibility

To be eligible for a return or refund:

  • Return requests must be raised within 3 days of successful delivery.
  • Customers must provide clear photos or videos showing the issue.
  • An unboxing video is strongly recommended for faster claim verification.
  • All return and refund requests are subject to verification and approval by the Eshanarya Jewellery team.

Exchange Policy

Exchange is not available for all products and is subject to successful quality inspection and stock availability.

  • Exchange requests are subject to successful quality inspection and stock availability. As many of our designs are available in limited quantities or as single pieces, Eshanarya Jewellery does not guarantee exchanges for every order.
  • If the requested product is out of stock, discontinued, or unavailable, an exchange cannot be provided.
  • Eshanarya Jewellery reserves the right to decline any exchange request if the required product is unavailable.
  • Customers must contact our support team before sending any product for exchange.
  • If an exchange is approved due to a defective, damaged, or incorrect product supplied by Eshanarya Jewellery, the replacement will be dispatched subject to stock availability.
  • If a replacement product is unavailable after verification, Eshanarya Jewellery may offer a refund in accordance with this Return & Refund Policy.
  • Eshanarya Jewellery does not guarantee product exchanges for every order, as many designs are available in limited quantities or as single pieces.

Non-Eligible Cases

Returns, exchanges, or refunds will not be accepted in the following cases:

  • Rakhi products are non-returnable and non-exchangeable due to hygiene reasons and the seasonal nature of the product. However, if a Rakhi is delivered damaged, defective, or incorrect due to an error by Eshanarya Jewellery, we will provide an appropriate resolution in accordance with applicable consumer protection laws.
  • Change of mind.
  • Personal preference.
  • Ordering by mistake.
  • Incorrect size or suitability.
  • Minor variations in colour, polish, or finish caused by photography, lighting, or screen settings.
  • Normal wear and tear.
  • Products that have been used, worn, altered, repaired, or damaged after delivery.
  • Products returned without the original packaging, accessories, tags, or complimentary items (if applicable).
  • Requests raised after 3 days from the date of delivery.

Return Shipping Charges

All approved returns are subject to quality inspection upon receipt.

  • If the return is approved because the product is defective, damaged, or incorrect due to an error by Eshanarya Jewellery, the return shipping charges will be borne by Eshanarya Jewellery.
  • If a return is approved and the reverse pickup is arranged by Eshanarya Jewellery, the applicable reverse shipping charges will be deducted from the refundable amount.
  • For products weighing up to 250 grams, the reverse shipping charge is ₹120. For products weighing above 250 grams and up to 500 grams, the reverse shipping charge is ₹180.
  • If the actual courier charges are revised by our logistics partner in the future, Eshanarya Jewellery reserves the right to update the applicable reverse shipping charges without prior notice.
  • The original shipping cost (if any) and any applicable convenience fees are non-refundable.

Quality Inspection

All returned products undergo a detailed quality inspection after reaching our warehouse.

A return, exchange, or refund request may be rejected if the product is found to be:

  • Used or worn.
  • Scratched, broken, bent, stained, or altered.
  • Affected by perfume, deodorant, cosmetics, moisture, or chemicals.
  • Missing original packaging, accessories, tags, or complimentary items (if applicable).
  • Returned in a condition different from how it was originally delivered.
  • Showing signs of excessive handling or trial beyond reasonable inspection.
  • Having missing stones, broken clasps, damaged locks, or missing decorative elements, unless the issue existed at the time of delivery.
  • Items showing signs of intentional misuse, excessive handling, or use beyond reasonable inspection will not qualify for a refund or exchange.

Failed Quality Inspection

If a returned product does not pass the quality inspection:

  • No refund or exchange will be provided.
  • The customer will be notified of the inspection outcome.
  • If the customer wishes to receive the returned product back, the applicable re-dispatch shipping charges must be paid in advance.
  • Re-dispatch shipping charges are ₹120 for parcels weighing up to 250 grams and ₹180 for parcels weighing above 250 grams and up to 500 grams.
  • If courier charges are revised by our logistics partner, the updated re-dispatch charges will apply.
  • The product will be dispatched only after the re-dispatch shipping charges have been received.
  • If the customer does not pay the re-dispatch shipping charges within 30 days of notification, Eshanarya Jewellery reserves the right to dispose of the product without any further liability.
  • The inspection carried out by Eshanarya Jewellery will determine whether the return, exchange, or refund request qualifies under this policy.

Nothing in this policy limits or affects any rights available to customers under applicable consumer protection laws.

Refund Process

If the return is approved after successful quality inspection:

  • The refund will be processed within 5–7 business days after approval.
  • Applicable reverse shipping charges (if any) will be deducted from the refundable amount.
  • The Cash on Delivery (COD) convenience fee of ₹50 is a service charge and is non-refundable once the order has been shipped, except where the return is due to an error on the part of Eshanarya Jewellery or where required under applicable law.
  • Refunds will be processed via UPI or Bank Transfer.
  • Refunds will be processed only after the returned product has been received, inspected, and approved by our quality team.
  • Refunds will only be issued to the original customer.
  • Refunds will not be transferred to third-party bank accounts or UPI IDs.
  • Customers are responsible for providing accurate payment details.

Important: Approval of a return request does not automatically guarantee a refund. All returned products must successfully pass the mandatory quality inspection before any refund or exchange is approved. Eshanarya Jewellery reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon publication on this website.

Important Note

Eshanarya Jewellery reserves the right to refuse any return, exchange, or refund request if:

  • The request does not satisfy the eligibility criteria mentioned in this policy.
  • The returned product fails the quality inspection.
  • Any misuse, tampering, fraudulent activity, or policy abuse is suspected.

For quality assurance and fraud prevention, Eshanarya Jewellery may photograph or video record returned products during the inspection process. These records may be used to verify the condition of the returned item in the event of any dispute.

Nothing in this policy limits or excludes any rights available to customers under applicable consumer protection laws.