Store Policy

Return & Refund Policy

Return and refund eligibility depends on product condition, delivery status, and the request timeline shared by the store.

Return & Refund Policy

Due to hygiene concerns and the exclusive nature of artificial jewellery, returns and refunds are accepted only for products received in defective or damaged condition.

Eligibility

  • Complaints must be raised within 3 days from the date of delivery.
  • Customers must provide clear photos or videos showing the defect.
  • An unboxing video is strongly recommended for faster claim verification.
  • All claims are subject to verification by the Eshanarya Jewellery team.

Non-Eligible Cases

Returns, exchanges, or refunds will not be accepted for:

  • Change of mind.
  • Personal preference.
  • Minor colour, polish, or finish variations due to photography or screen settings.
  • Normal wear and tear.
  • Products that have been used, worn, altered, or damaged after delivery.
  • Requests raised after 3 days of delivery.

Refund Process

If the claim is approved:

  • Refunds will be processed within 5-7 business days.
  • Refunds will be made via UPI or bank transfer.
  • Refunds will only be issued to the original customer.
  • Refunds to third-party accounts will not be processed.

Customers are responsible for providing correct payment details for refund processing.